FAQs

🔮 Product & Lighting

Q: How do the 3 light settings work? Glimmr features three custom, dimmable LED ring-light modes to give you the perfect view anywhere:

  • Natural Daylight: Best for daytime touch-ups and flawless color matching.

  • Neutral White: Ideal for precision detail work like brow grooming or applying lashes.

  • Soft Warm: Perfect for dim environments like restaurants, clubs, or nighttime skincare.

Simply tap the touch sensor on the mirror to cycle through the options, or press and hold it to smoothly dim or brighten the light.

Q: What are the magnification levels? Glimmr is dual-sided. It features a crystal-clear 1x normal mirror framed by our LED ring light for full-face views, and a powerful 10x magnifying mirror on the top lid for close-up, precision adjustments.

Q: How long does the battery last on a single charge? If you are only using Glimmr for its LED lights, the battery can last for up to 30 days on a single charge based on normal daily touch-ups. It takes approximately 2 hours to fully recharge the mirror via the included USB cable.

🔋 The Power Bank Feature

Q: How do I use Glimmr to charge my phone? Glimmr has a universal USB output port built directly into the base. Simply plug your standard smartphone charging cable (iPhone, USB-C, etc.) into the mirror and connect it to your phone to instantly start charging on the go.

Q: Is it safe for my smartphone battery? Yes, 100%. Glimmr uses a certified premium lithium-ion battery with built-in smart-circuit protection. This prevents overheating, over-charging, and short-circuiting, keeping both your mirror and your smartphone completely safe.

Q: Is Glimmr TSA-approved and allowed on flights? Yes! Glimmr’s battery capacity is fully compliant with FAA and international TSA regulations for carry-on luggage. You can safely pack it in your purse or carry-on bag for travel. (Just remember never to put lithium-ion power banks in checked baggage).

📦 Shipping & Orders

Q: Where do my items ship from? To offer premium quality materials alongside competitive global pricing, our inventory is fulfilled and dispatched directly from our Global Fulfillment Center in China. Full tracking is provided for every order so you can watch its journey to your door.

Q: How much is shipping and how long does it take? We offer multi-tier shipping options calculated precisely at checkout. US Standard Shipping takes 3–7 business days (Free for orders over $90 USD), and US Expedited Shipping takes 2–4 business days. International shipping (CA, UK, AU, NZ) takes 7–14 business days via a tracked global carrier.

Q: What is your return policy? We offer a 30-day money-back guarantee on all unused products returned in their original packaging. Please note that return processing and shipping are handled by our global logistics center in China, and international return shipping costs are the responsibility of the customer. Contact us at customerservice@glimmr.com to initiate a return request.