Refund policy

We want you to love your Glimmr purchase! If you're not completely satisfied, we offer a 30-day money-back guarantee on all our products.

RETURNS & CONDITIONS

  • Return Window: 30 days from the date of delivery

  • Product Condition: Items must be unused, returned in their original box, and include all original accessories and parts.

  • Non-Refundable Items: Individual accessories and additional parts purchased separately are not eligible for refunds.

RETURN SHIPPING & FEES

A minimal return service charge helps us maintain our hassle-free return process, manage our return logistics, and keep our product prices competitive.

  • Return Location: All returns are processed through our Global Fulfillment Center in China.

  • Return shipping costs are the responsibility of the customer and will be calculated at the time of your request based on international shipping rates.

  • The final return handling and shipping fee may adjust based on the size and weight of the item(s) being returned.

  • We provide a convenient prepaid international return label to streamline your return experience.

  • The return shipping fee will be deducted from your final refund amount.

  • Restocking Fee: A 20% restocking fee applies if the order was originally eligible for free international shipping.

  • Non-Refundable Fees: Package protection fees, original shipping fees, duties, and taxes are non-refundable for all orders.

HOW TO START A RETURN

  1. Request your return via our online return portal (available at buyglimmr.com) within the 30-day return window.

  2. A prepaid international return shipping label to our Global Fulfillment Center in China will be generated for your use.

  3. Pack your item securely, attach the label, and ship it back to us. The return shipping fee will be deducted from your final refund once the warehouse processes your package.

ADDITIONAL INFORMATION

  • Retailer Purchases: If you purchased your Glimmr product from an authorized retailer, please contact them directly to initiate their specific return/refund process.

  • Warranty: Refunded orders and/or products will no longer be covered by our brand warranty.

  • Excessive Returns: We monitor return activities and reserve the right to limit or refuse return requests in cases of suspected fraud or excessive return history.

Have questions? We're happy to help! Just reach out to our team by emailing customerservice@glimmr.com. 😊