Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@buyglimmr.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@buyglimmr.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@buyglimmr.com.
We want you to love your Glimmr purchase! If you're not completely satisfied, we offer a 30-day money-back guarantee on all our products.
RETURNS & CONDITIONS
Return Window: 30 days from the date of delivery
Product Condition: Items must be unused, returned in their original box, and include all original accessories and parts.
Non-Refundable Items: Individual accessories and additional parts purchased separately are not eligible for refunds.
RETURN SHIPPING & FEES
A minimal return service charge helps us maintain our hassle-free return process, manage our return logistics, and keep our product prices competitive.
Return Location: All returns are processed through our Global Fulfillment Center in China.
Return shipping costs are the responsibility of the customer and will be calculated at the time of your request based on international shipping rates.
The final return handling and shipping fee may adjust based on the size and weight of the item(s) being returned.
We provide a convenient prepaid international return label to streamline your return experience.
The return shipping fee will be deducted from your final refund amount.
Restocking Fee: A 20% restocking fee applies if the order was originally eligible for free international shipping.
Non-Refundable Fees: Package protection fees, original shipping fees, duties, and taxes are non-refundable for all orders.
HOW TO START A RETURN
Request your return via our online return portal (available at buyglimmr.com) within the 30-day return window.
A prepaid international return shipping label to our Global Fulfillment Center in China will be generated for your use.
Pack your item securely, attach the label, and ship it back to us. The return shipping fee will be deducted from your final refund once the warehouse processes your package.
ADDITIONAL INFORMATION
Retailer Purchases: If you purchased your Glimmr product from an authorized retailer, please contact them directly to initiate their specific return/refund process.
Warranty: Refunded orders and/or products will no longer be covered by our brand warranty.
Excessive Returns: We monitor return activities and reserve the right to limit or refuse return requests in cases of suspected fraud or excessive return history.
Have questions? We're happy to help! Just reach out to our team by emailing customerservice@glimmr.com. 😊